Terms & Conditions

Last updated: 2 July 2026

Use of this website

This website is provided by Moore & Franks Exterior Cleaning for general information about our services. While we take reasonable care to keep the content accurate, we make no warranties as to completeness or fitness for any specific purpose.

Quotes

All quotes are free and provided in writing before any work commences. Quotes are valid for 30 days from issue unless stated otherwise. Final pricing is confirmed in the written quote, not on this website.

Bookings & payment

Work is scheduled subject to weather and access. Payment terms are set out in each individual quote and on the resulting invoice. We accept BACS and card payments.

Cancellation

We ask for at least 48 hours' notice if you need to cancel a confirmed booking. Cancellations within 24 hours of the scheduled visit may incur a call-out charge.

Liability

We hold public liability insurance up to £5,000,000. Documentation is available on request. Our liability is limited to the value of work undertaken except where law provides otherwise.

Governing law

These terms are governed by the laws of England and Wales.

Contact

Questions about these terms can be sent to info@mooreandfranks.co.uk or 07725 314415.